Fortune Miramar, Goa - Member ITC Hotels' Group

The staff, Room, and food was above average. You are getting a lot more than what you are paying.

Excellent everything.

Good location well looked after. Staff were good breakfast was nice. Good value

Gym was small and limited

Excellent interiors, convenient location,warm and homely service.

Perfect property location wise and very good upkeep of the property. Food was excellent. We had hosted a customer meet event of our company at this property and the service and responsiveness of the staff was excellent. No complaints whatsoever.

Nothing was complaint worthy.

Rooms were lovely. Large and very comfortable beds. Housekeeping kept the rooms spotless every day. The hotel was really pleasant. The smallish gym was well equipped and the clean pool was very welcome after a hot day. The staff were very friendly though not all of them had sufficient English to even answer basic questions. The barman and front desk staff did speak good English, the barman was super friendly and charming. Laundry was done brilliantly same day. I was there for 9 days.

A couple of small problems were not sorted out at first attempt... the kettle broke, it was "fixed" then immediately broke the next time I tried it. The mini bar wasn't re-stocked, and even I asked at main reception, it still wasn't re stocked until I asked a second time. These are small things, and are pretty trivial, but since you asked for negatives, there they are.

Breakfast was excellent. Staff very friendly.

Check-in staff did not appear to have the responsibility to make their own decisions. They referred us to Booking.Com for further clarifications to our requests ref. cancellation request for a single night for one of the booked rooms. Extremely difficult to contact Booking.com in person from the hotel lobby/room. In the end we paid for a room which was left vacant for one night.

Good location. Stylish rooms and well-kept. Good pool with sunbeds. A small gym that was perfectly okay. Good restaurant at reasonable prices. Good breakfast buffet.

Excellent staff , the front desk was outstanding, the chef and the service staff was outstanding. They took care of allergies of my grandson.

Wi fi can be for up to 3-4 devices in a double occupancy room

People are very friendly and helpful

They have very few workers to manage everything.Management should think about it.All workers are working for more than 11 hours ata strech

Location and breakfast was good.

Pics shown in Booking.com did not match the room booked at Fortune Miramar. When issue was raised to the hotel they asked me to sort it out with Booking.

Location: It was at a walking distance to central Panjim. The beach is very near to the hotel.Breakfast: I could manage to get the choices for my diet. However they had patries and cakes. These could be reduced and replaced by dates, figs, raisins, stir fried vegetables etc.Room: It was big room and very quiet. Staff: Always helpful and polite.

I do not understant why hotels have to keep pastries. These are ultra processed foods and causes insulin resistance. I wish they are replaced by healthy foods like millets.

cleaniless, breakfast and comfort.

noise in the neighbor's room. a little bit confusion in the breakfast. Some items missing.

If Miramar is what you want to explore, the location is perfect.

Lack of Basic Amenities like getting key cards for both pax couldn't be delivered. Was served non vegetarian Pasta for a vegetarian order (room service) Staff's hospitality was mediocre.

Breakfast was the only good thing about this hotel

We stayed at this hotel expecting a luxurious 5-star experience. Unfortunately, what we got was a nightmare of terrible service, shocking hygiene issues, and managers who gaslit us at every turn.Here’s a breakdown of the horrific experience:Bed Preferences Ignored: We specifically requested certain bed arrangements when booking our 5 rooms. Upon arrival, nothing was as requested, and the staff was unwilling to make accommodations.Disgusting Room Conditions: Our room smelled of urine when we first walked in, and we found stains on the carpet. Even after cleaning, the stench lingered. It was unsanitary and completely unacceptable.Key Card Fiasco: The room keys were a constant issue. We were lucky if they worked at all. After explaining the problem to the staff, they gaslit us, claiming it was our fault for keeping the keys near our phones, which they insisted wouldn’t affect the cards. We know how to handle room keys – this was clearly a fault on their end.Elevator Issues: Due to our key card malfunctions, we found ourselves trapped between floors in the elevator. In addition, our brother-in-law was stranded in the hallway for 40 minutes, unable to enter our room, with no updates or assistance from staff.Broken Toilet: The toilet in our room didn’t flush properly and emitted loud, unpleasant noises. No effort was made to fix it, despite multiple complaints.Terrible Response Times: It took the staff 1.5 hours to deliver towels and robes to our room. This delay, combined with the other issues, made us feel as if the hotel had zero interest in customer service.We booked five rooms for two nights, expecting a high-end experience. What we received was comparable to a low-budget, poorly managed motel. Both managers, Ashley Fernandes and Vasudin Joggi, were unhelpful, dismissive, and gaslit us, offering a pathetic “10% off dinner” (we had already planned to eat elsewhere) and late checkout as consolation.This hotel is nowhere near a 5-star experience – at b

Everything was perfect! Room design, breakfast, but what is the most imports - teams’ hospitality and service. Thank you for your care during our stay!

Room was clean. Hotel ambience is good.

The bakery product in breakfast should have better quality

Clean and spacious rooms Good breakfast Good food Good room service

Nil

The amenities are wonderful, the location is good, staff is polite, courteous and very helpful. The buffet breakfast spread is scrumptious. The rooms are spacious & clean . The Miramar beach is very close to the hotel and there are many other restaurants close to the hotel. We had a memorable stay there.

Very nice place . At very good location. Very clean and well maintained .

Due to monsoon I think some door kept knocking all the time . food was just about average.

Everything helpful staff . Especially Shalini at the restaurant and Marvin too. ?. Also the front desk staff Karan the manager n Supriya.